Cash On Deliveries

Transport Management Systems usually have a feature called Cash on Deliveries, which is used when drivers go out to do deliveries and at the point of delivery are paid cash for either just the delivery or for the entire value of the order.

That money is then returned back to the customer or banked into their bank account. This is a seemingly straightforward method used to receive payment for the stock. However, if you don't have a transport management system managing your cash on deliveries, it's a really easy way to have theft occur.

It is very easy for a driver to receive cash in the field and then simply not return it back to the organisation. If you don't have good processes and policies in place which keep track of all of that, it's very easy to lose a lot of money. This is exactly what happened to us back in 2013 when we had a driver steal $8,000 in cash from the logistics company we owned at the time.

When CartonCloud was developed, we focused really heavily on being able to easily track and control cash on deliveries. So when the drivers are in the field and they get a signature on the mobile application, and it's a job that requires COD, they first must confirm that yes, they received the money, or if they didn't, then they have to provide a description of why.

Following on from that, the system runs through a full workflow allowing you to keep track of which drivers have collected which cash, what money has been returned back to you and what then happened with that money. Has it been banked into your customer's bank account and or has it been transferred back to them over EFT? All of it is really tightly controlled and by implementing that, it's virtually impossible to have any theft occur.