Frequently Asked Questions

Yes. CartonCloud supports barcode scanning across warehouse and transport workflows using a native mobile app for iOS and Android. It works with smartphone cameras, Bluetooth scanners, and rugged warehouse devices.

Yes. CartonCloud provides a robust open API that allows businesses to build custom integrations with ERPs, legacy systems, customer platforms, and third-party tools.

Yes. CartonCloud includes client portals that provide customers with 24/7 access to live inventory, order status, delivery tracking, and downloadable reports — reducing support calls and improving customer experience.

Key TMS features include: - Route planning and run optimisation- Mobile driver app (iOS & Android)- Barcode scanning in the field- Paperless proof of delivery (ePOD)- Real-time tracking and notifications- Carrier and broker integrations- Advanced rating and automated transport billing

CartonCloud integrates with popular accounting platforms including QuickBooks, Xero, MYOB, and other accounting systems via direct integrations and API connections.

CartonCloud integrates with major e-commerce platforms including Shopify, Amazon, WooCommerce, eBay, Walmart, and Unleashed, enabling real-time order syncing, fulfilment updates, and inventory accuracy.

Yes. CartonCloud integrates with major carriers, shipping platforms, and broker systems, enabling label generation, tracking updates, and seamless handovers across the transport lifecycle.

CartonCloud’s billing engine automatically calculates charges based on real operational activity across warehouse and transport workflows. Rate cards can be configured by client, service, pallet, order, distance, or custom logic — with invoices generated automatically.

Yes. CartonCloud supports B2B bulk and pallet workflows alongside high-volume e-commerce fulfilment in the same system — with separate rules, clients, and workflows managed concurrently.

CartonCloud captures every chargeable event directly from warehouse scans and transport activity. The system can flag missing or unusually low charges before invoicing, helping protect margins and ensure nothing is missed.

CartonCloud supports EDI workflows through integrations and API connections, enabling larger clients to exchange orders, inventory updates, and shipment data in structured formats aligned to enterprise requirements.

Most customers are onboarded in days, not months. The average setup time is around 6 hours, supported by CartonCloud’s local onboarding and support teams for both North America and ANZ businesses.

CartonCloud uses usage-based pricing, so you only pay for what you use. Pricing scales with volume, and features — making it suitable for both growing teams and enterprise-level operations. Contact the CartonCloud team for tailored pricing.

Key WMS features include: - Real-time inventory visibility- Barcode scanning and mobile workflows- Lot, batch, serial and expiry tracking- High-volume picking (batch, wave, pick-to-tote)- Back-ordering and order splitting- Automated replenishment- Multi-warehouse management- Client portals and reporting

Yes. CartonCloud is a 100% cloud-based SaaS platform, accessible from any modern web browser with no on-premise servers or complex IT infrastructure required.

Yes. CartonCloud is enterprise-ready, supporting multi-site operations, advanced workflows, high transaction volumes, and global security standards such as ISO27001 and SOC2.

CartonCloud is an all-in-one logistics platform combining a Warehouse Management System (WMS) and Transport Management System (TMS) in a single, fully integrated solution. It’s designed for 3PLs, in-house logistics teams, and transport operators who need real-time visibility, automation, and scalability across warehouse and delivery operations.

CartonCloud is built for 3PL providers, in-house logistics teams, and transport companies managing complex warehouse and delivery operations at scale.

CartonCloud is a fully integrated WMS + TMS platform. Warehouse workflows, transport planning, delivery tracking, proof-of-delivery, and billing all operate from one shared data source — eliminating double handling and disconnected systems.

CartonCloud combines warehouse, transport, billing, integrations, and client visibility into one intuitive platform — built by logistics people, designed to be mastered in minutes, and scaled without complexity.

Yes. CartonCloud provides full audit trails, item-level traceability, batch and serial tracking, scan history, and proof-of-delivery records to support compliance and audits.