CartonCloud Exceptional Customer Service Leaders in Logistics Software 2025

CartonCloud’s top-rated warehouse and transport software ranks among logistics software leaders for usability, features, and exceptional customer service again. 

TL;DR? With glowing reviews from warehouse managers, logistics business owners, as well as warehouse and transport team users, CartonCloud has once again earned its place in Capterra's Logistics Software Leaders list, for the third year in a row.

Q: What makes great software user-friendly? 

A: CartonCloud delivers simplified workflows to empower your team, intuitive automation to remove manual tasks (like invoicing and rates), clear visibility for your clients — and exceptional customer service that goes the extra mile, for an "amazing" overall experience.

Let’s dive in and see why CartonCloud is once again named as a leading software partner in logistics, warehouse, inventory, and transport software. 

Delivering Exceptional Customer Service as Your Software Partner 

At CartonCloud, we believe the role of customer support has expanded far "beyond the help desk." It's about proactive partnership, intuitive design, and a genuine commitment to our customers' success. This philosophy is at the core of what we do, and it’s why we’re so proud to have recently won the 2025 Capterra/GetApp award for great customer service.

But don't just take our word for it. Our customers’ experiences speak volumes about this human-centric approach:

Always There, Even When Not "Physically Here"

For busy 3PLs like Core Logistics, knowing reliable support is just a call or click away is paramount. 

Cass Strunk, Founder of Core Logistics, highlights this crucial connection:

“Olivia has been amazing. They may not physically be here, but anytime I have a problem, I contact them and they get back to me just right away. Their communication and customer service is wonderful," said 3PL Core Logistics Founder Cass Strunk. 

“You can have all the bells and whistles in the world in your software — but unless you can use it, train your team, and implement the workflows into your operations, you won’t see a benefit,” said Customer Operations Manager for North America Olivia Trankina. 

“We place our customers and users at the heart of every decision — from how the software's easy-to-use interface is designed, to the powerful functionality and automations, right through to our online training academy, Knowledge Base, and our customer support team.

“From the moment a new customer is onboarded, we are working with them to set them up for success.”

This is the essence of our "beyond the help desk" philosophy here at CartonCloud, a commitment that recently earned them the 2025 Software Advice award for Best Customer Support, as well as the 2025 Capterra Warehouse Software and Inventory Management Best Ease of Use awards, as voted by software users.

👀*Check out why getting out of the office is our key to building better software! 

Smoothing the Path for Innovation

Implementing new features can be a game-changer for operations, but it often comes with a learning curve. This is where proactive support truly shines, transforming potential challenges into smooth transitions. 

Andres Fernandez of Birch3PL recently experienced this with our new Pick to Tote functionality:

"We’ve recently implemented the new Pick to Tote functionality in CartonCloud, and it’s been a great addition to our warehouse operations. As a 3PL working with B2C eCommerce clients, this feature is a must-have, so we’re very happy to now have it in place. Since going live, we’ve seen a noticeable improvement in picking accuracy, and the packing process is much faster now that items don’t need to be sorted at the packing bench. We did run into a few teething issues around scanner configuration, but the CartonCloud team was quick to jump in and help us get everything sorted. Overall, it’s been a really positive experience and a solid upgrade to our workflow. We’re looking forward to the new pack screen to further improve the packing process!"

Made for You, Loved by Your team and Customers

We know that a truly great logistics software doesn't just make your job easier; it also enhances the experience for your customers. This highlights the power of intuitive design combined with supportive implementation. 

As Jelfry shares:

"Besides how easy to use, what I like most about it is how easy and intuitive for our customers is to use, the interface is very user-friendly, letting our customers track their packages at any time and with details. They can even receive proof of delivery in case they are not home at the time of delivery. Really awesome in my opinion."

James succinctly puts it:

"My overall experience was amazing. Made my job and my driver's jobs easier."

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Supporting Warehouse Success Across All Business Sizes 

Entering the world of warehousing and WMS can be a steep learning curve. This is precisely where a supportive partnership makes all the difference.

Kelly Campbell, relatively new to the industry, shares their journey:

"We've been with CartonCloud nearly a year now and have had a great experience. We are new to warehousing and WMS software and the Carton Cloud team have been exceptional in ensuring that we are optimized and have a smooth and efficient system. 

The platform is very user-friendly and easy to use. Our customers have also commented on how user-friendly the interface is and that the how-to to articles are easy to read and understand, which is always good to hear. We're very happy we chose Carton Cloud over the other options we were looking at."

CartonCloud Named Leader for Customer Service in Capterra 2025 

Once again named a top-rated logistics software provider in 2025, CartonCloud’s users review our easy-to-use features that simplify warehouse and transport operations, and let them grow their businesses. 

Don’t take our word for it — over 600 logistics companies worldwide trust CartonCloud to grow their businesses. Check out real customer stories from implementation to tenured success with CartonCloud here, and see for yourself! 

Want to know more? 

To learn more about our easy-to-use logistics software, our industry-specific features, or automated workflows, get in touch with our friendly team. To see our software in action and learn about how we can help you simplify your logistics operations, book a free demo today.