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PLATFORM | 3PL: CUSTOMER PORTAL

Your ultimate customer service tool

Deliver real-time visibility to customers without increasing admin — with 24/7 access to orders, stock, and reports.

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Turn visibility into a competitive advantage

Give your customers real-time answers and independence, and give your team their time back. CartonCloud’s 3PL customer portal turns everyday visibility requests into self-serve access — so clients stay informed without relying on emails, calls, or manual reports.

Deliver high-value customer service that scales, without adding headcount.

Self-serve client-view of stock + order status

Significantly reduce queries for your team

Enable clients to place, manage + track their own orders

Ensure accuracy with a single source of truth for you + your

Win new business with premium customer service

CARTONCLOUD

Real-time data your customers can act on

The CartonCloud customer portal turns your 3PL into a real-time logistics partner —not just a warehouse.

Live Inventory Visibility

Give customers a real-time view of stock levels, movements, and availability — so they can plan, order, and forecast with confidence.

Inventory Management

Delivery Tracking & Proof of Delivery

Share delivery status + ePODs automatically — keeping customers informed without manual updates.

TMS reporting + visibility

Real-time data, 24/7 access

Clients see stock levels and delivery details instantly.

Stock Movement Report

Demand Forecasting & Stock Planning

Help customers make smarter decisions with live inventory history and movement data.

Historic Stock

Billing + Invoicing Visibility

Provide transparency across charges, invoices and supporting data—reducing billing
questions and disputes.

Billing & Invoicing

Secure, Role-Based Client Access

Give each customer their own secure login, with clear controls over what they can see and do — ensuring every client only accesses their own data.

Secure User Groups

See what your customers see

Instantly switch to customer-level access to view the platform exactly as your clients do — making onboarding, training and supporting them faster, without logging out or creating dummy test accounts.

A customer experience that reflects your brand

Apply your logo and branding to the client portal, delivering a consistent, professional experience that strengthens customer confidence and loyalty.

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Take a closer look at the tools that’ll keep your operations humming. 

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Built for 3PLs who operate as partners, not providers

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PLATFORM

Meet rising customer expectations— while saving your teams time

Online order entry

Orders flow straight into your WMS/TMS, eliminating rekeying, delays and admin overhead.

Real-time visibility they can trust

Customers see live stock, order progress and delivery updates—powered by the same data your team relies on. No delays, no conflicting reports.

Share access confidently, without overexposing data

Control exactly what customers can see, so they get the visibility they need — and nothing they don’t.

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PLATFORM

Turn 3PL data into a strength

Win larger, data-driven customers

Give customers direct control over order creation and data—meeting the expectations of enterprise and fast-growing brands.

Turn visibility into new revenue

Help your customers grow with you, with direct order control and accurate data to make strategic business decisions.

Stand out with a premium, branded experience

White-label your client portal access, for a smoother client experience.

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WMS Solution

Keep customers happy while streamlining your warehouse and transport operations from one simple platform.

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TMS Solution

See every moving part in one place with real-time visibility, smarter workflows and tools your team will master in minutes. 

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Customer Testimonials

"It now results in a cost saving for the customer as they're able to do the primary admin themselves"

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"It's amazing software that make the life easier and improve our business. To have free Saturday and Sunday, to do whatever you want to do with the family. It's just priceless."

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“The importing of the products is so easy. It's just boom and that's in there, like within seconds. We had two warehouses and I needed to go live in our Christchurch one and I did that all by myself without any help. That's just how easy it was.”

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“The app was very beneficial to the whole process here in terms of putting things away, putting pallets away in their locations, all the way from picking orders to moving items on those orders or wave picking as well”

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"I'm Chloe Fisher, and I'm the director of Sendable. So Sendable is a third-party logistics provider, and we're Australia's first social enterprise 3PL. So we offer pick-pack services to both e-commerce and bulk commodities clients with the hopes of going national."

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“CartonCloud is just amazing. It provided a reduction of 50% in our admin costs the ability for customers to be able to search their own ePOD’s and find out where their freight. It just saves time and money.”

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"They can just go online and do all that stuff. So that minimises our administration of that system, saves them time, saves us time."

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"I don't spend any time thinking about my transport or warehouse management system, it means a lot. It's very rewarding."

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"We're saving between 40 and 60 hours a week on admin, but we're doing 30 to 50% more work."

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“There are so many things a system can provide you that you think was possible! That was a crucial part in identifying what we could be doing differently we could be doing better — and letting go of the things that we may not have been doing as productively. Having CartonCloud come on board has been one of the best moves that I could have made, and I don't think we would have won as much business as what we do.”

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"Once I talked to Vincent and his team, the support was here in Australia, they were easy to contact. It was just an easy decision for us. We’re in a position now where we’re able to look at different freight routes now."

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"I’ve built a really good relationship with CartonCloud, they really helped us out to establish our warehouse to be that number one warehouse we’ve always wanted it to be, give it a go it’s the best thing you’ll do."

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“Our QLD depot has almost doubled in size. The business as a whole grew 47% last year. We're expanding our footprint, we're expanding our square meters, we're expanding our fleet, expanding into those regional areas”

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"Having a product like CartonCloud actually allows us to deploy our fulfilment product faster across these markets "

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"CartonCloud is amazing! I would absolutely recommend CartonCloud to anybody looking for a 3pl or WMS system. I really believe in CartonCloud and they have been so helpful for us as we grow our business"

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“It's very intuitive and user friendly and it makes our jobs a breeze, and I think it would make anyone's job a breeze as well”

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"Really exciting for us. There's no limits to the orders we can do. We know that we can handle large volume. CartonCloud's been really key to that success."

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‍“We’ve actually grown our business in volume over the last three years, but we haven’t had to employ any extra staff. We have made use of what the system offers to us, and in consultation with CartonCloud support teams, we’ve been able to enhance our system.” — Kevin Forte, General Manager Operations, AustraCold

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“We’ve had a reduction of 4 full time equivalents in terms of head count, its reduced our overhead by as much as 20 percent and massively improved our accuracy, its been a massive win for us.”

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"The customer simply emails the spreadsheet of what needs to be picked, and it's automatically sent through to CartonCloud, which enables our members to use their iPad's to pick the orders effectively using technology and no paperwork."

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“To take the information out of our current system across was actually a simple process. If you can use a website you can use CartonCloud, it's that easy to use."

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"When we started on CartonCloud we found that it automatically calculates as you go, which greatly improved our productivity in our invoicing segment"

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Ready to simplify your service?

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Frequently
Asked Questions

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Customers can be onboarded in minutes, not weeks. Access is simple, the interface is intuitive, and most customers require little to no training to start using the portal confidently.

Platform: Customer Portal

Yes. Customers with multiple warehouses, brands, or locations can view consolidated or segmented data based on how you configure access — making it ideal for growing and enterprise clients.

Platform: Customer Portal

Customers see the same live data your team uses, updated in real time from warehouse and transport activity. There are no delays, duplicate reports, or conflicting spreadsheets — just one trusted source of truth.

Platform: Customer Portal

Yes. The portal can be white-labelled with your logo and branding, delivering a professional, consistent experience that feels like a natural extension of your 3PL service — not a third-party system.

Platform: Customer Portal

Absolutely. You decide what each customer has access to, from read-only visibility through to full order entry and reporting. This makes it easy to tailor access for enterprise clients, smaller customers, or internal stakeholders.

Platform: Customer Portal

Yes. Admin users can instantly switch to a customer-level view to experience the platform exactly as a client does. This makes onboarding, training, and support faster — without logging out or creating test accounts.

Platform: Customer Portal

Yes. Each customer has their own secure login, and access is controlled by role and permission. Customers can only view their own inventory, orders, deliveries, and billing information — providing confidence without overexposing data.

Platform: Customer Portal

By giving customers 24/7 self-serve access to live stock, order status, delivery tracking, and PODs, most “Where is my stock?” and “Has this delivered?” questions disappear. Your team spends less time responding to routine queries and more time on value-adding work.

Platform: Customer Portal

Customers can view their own live inventory levels, stock movements, orders, delivery status, PODs, invoices, and reports — all in real time. Access is controlled by you, so each customer only sees their own data and nothing else.

Platform: Customer Portal

Yes. Customers can create, submit, and track orders directly through the portal. Orders flow straight into your WMS/TMS, reducing emails, rekeying, and manual follow-ups for your team.

Platform: Customer Portal