PLATFORM | 3PL: CUSTOMER PORTAL
Your ultimate customer service tool
Deliver real-time visibility to customers without increasing admin — with 24/7 access to orders, stock, and reports.


Turn visibility into a competitive advantage
Give your customers real-time answers and independence, and give your team their time back. CartonCloud’s 3PL customer portal turns everyday visibility requests into self-serve access — so clients stay informed without relying on emails, calls, or manual reports.
Deliver high-value customer service that scales, without adding headcount.
Self-serve client-view of stock + order status
Significantly reduce queries for your team
Enable clients to place, manage + track their own orders
Ensure accuracy with a single source of truth for you + your
Win new business with premium customer service
CARTONCLOUD
Real-time data your customers can act on
The CartonCloud customer portal turns your 3PL into a real-time logistics partner —not just a warehouse.
Live Inventory Visibility
Give customers a real-time view of stock levels, movements, and availability — so they can plan, order, and forecast with confidence.
Delivery Tracking & Proof of Delivery
Share delivery status + ePODs automatically — keeping customers informed without manual updates.
Real-time data, 24/7 access
Clients see stock levels and delivery details instantly.
Demand Forecasting & Stock Planning
Help customers make smarter decisions with live inventory history and movement data.
Billing + Invoicing Visibility
Provide transparency across charges, invoices and supporting data—reducing billing
questions and disputes.
Secure, Role-Based Client Access
Give each customer their own secure login, with clear controls over what they can see and do — ensuring every client only accesses their own data.
See what your customers see
Instantly switch to customer-level access to view the platform exactly as your clients do — making onboarding, training and supporting them faster, without logging out or creating dummy test accounts.
A customer experience that reflects your brand
Apply your logo and branding to the client portal, delivering a consistent, professional experience that strengthens customer confidence and loyalty.
Want the full picture?
Take a closer look at the tools that’ll keep your operations humming.
Built for 3PLs who operate as partners, not providers

PLATFORM
Meet rising customer expectations— while saving your teams time
Online order entry
Orders flow straight into your WMS/TMS, eliminating rekeying, delays and admin overhead.
Real-time visibility they can trust
Customers see live stock, order progress and delivery updates—powered by the same data your team relies on. No delays, no conflicting reports.
Share access confidently, without overexposing data
Control exactly what customers can see, so they get the visibility they need — and nothing they don’t.

PLATFORM
Turn 3PL data into a strength
Win larger, data-driven customers
Give customers direct control over order creation and data—meeting the expectations of enterprise and fast-growing brands.
Turn visibility into new revenue
Help your customers grow with you, with direct order control and accurate data to make strategic business decisions.
Stand out with a premium, branded experience
White-label your client portal access, for a smoother client experience.

WMS Solution
Keep customers happy while streamlining your warehouse and transport operations from one simple platform.

TMS Solution
See every moving part in one place with real-time visibility, smarter workflows and tools your team will master in minutes.

Ready to simplify your service?
Frequently Asked Questions
Customers can be onboarded in minutes, not weeks. Access is simple, the interface is intuitive, and most customers require little to no training to start using the portal confidently.
Yes. Customers with multiple warehouses, brands, or locations can view consolidated or segmented data based on how you configure access — making it ideal for growing and enterprise clients.
Customers see the same live data your team uses, updated in real time from warehouse and transport activity. There are no delays, duplicate reports, or conflicting spreadsheets — just one trusted source of truth.
Yes. The portal can be white-labelled with your logo and branding, delivering a professional, consistent experience that feels like a natural extension of your 3PL service — not a third-party system.
Absolutely. You decide what each customer has access to, from read-only visibility through to full order entry and reporting. This makes it easy to tailor access for enterprise clients, smaller customers, or internal stakeholders.
Yes. Admin users can instantly switch to a customer-level view to experience the platform exactly as a client does. This makes onboarding, training, and support faster — without logging out or creating test accounts.
Yes. Each customer has their own secure login, and access is controlled by role and permission. Customers can only view their own inventory, orders, deliveries, and billing information — providing confidence without overexposing data.
By giving customers 24/7 self-serve access to live stock, order status, delivery tracking, and PODs, most “Where is my stock?” and “Has this delivered?” questions disappear. Your team spends less time responding to routine queries and more time on value-adding work.
Customers can view their own live inventory levels, stock movements, orders, delivery status, PODs, invoices, and reports — all in real time. Access is controlled by you, so each customer only sees their own data and nothing else.
Yes. Customers can create, submit, and track orders directly through the portal. Orders flow straight into your WMS/TMS, reducing emails, rekeying, and manual follow-ups for your team.







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