How Liquex Logistics increased their volumes by 50%.
Our latest case study is from a client down in Melbourne called Liquex Logistics. We chat with Ryan Thomson and how he was able to increase his volumes of work by 50% and reduce 40-60 hours of administration work.
Author:
Rob Te-Hau Fergusson
Published:
March 2, 2020
TABLE OF CONTENTS
Liquex Logistics Case Study
Beer, wine, cider. We don't do anything else. We don't do general freight. We stick to what we know, and we try and offer a really great service to our clients.
Pound for pound, we want to be the best. There was a period of time where we didn't really have any warehouse system. We were pretty archaic in how we were operating, so we still had everything on paper.
If those pick tickets don't make it back to the office, you don't charge your client. So you're running the risk of not getting all the revenue that you've physically done. The invoicing process was very cumbersome, very labor intensive. And we acknowledged that there was a shortfall in our operation.
We had a US-based cloud software, which was okay, but it wasn't paperless. It was a bit hard to get information. So we did a bit of research and we found CartonCloud.
I saw Rob at a trade show. He gave me a CartonCloud pen that said, "You shouldn't need this." And I took it away and I've gone, "Yeah, that's right." We started rolling out CartonCloud and fully integrated everyone onto the new system. And the training behind that has been a matter of hours. And within a day, they were all over it and they knew what they were doing.
Just from a simple cost perspective, we've been able to redistribute our staff and what they do in different areas. So, we're saving between 40 and 60 hours a week on admin, but we're doing 30 to 50% more work. You have the time and money you've saved there, plus the ability to invoice our clients in a more timely fashion. There's been a huge impact in business. People are much happier to come to work knowing that we're running in an efficient way.
Our staff is satisfied, our clients are really happy. And looking back, I don't think we'd be able to achieve what we've been able to achieve the last 12 months without having the software there. Overall, it's just been a really great implementation from CartonCloud.
Tony's Trips
In addition to the case study we sent our onboarder Tony around the warehouse at Liquex Logistics. He shares some of the handy little processes that the team have implemented.
Plus we've just released the podcast interview with Ryan, see here.
Transcribed from video
Visit their Website - https://liquex.com.au/
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