Iannace Refrigerated Transport - Case Study

Angelo Iannace: I've earned a bit of a reputation as a loose canon; that's what some people think, eh.

What the f#ck is that Jimmy? Well why did I have to walk in and find it?

[foreign]

That's a f#cking schmozzle.

Others may say it is passion. All it is is we get a little bit emotional when change comes upon, eh?

We had three girls and all they would do is enter every single invoice. Every single bit of paperwork. So you're hoping that you were capturing everything. We'd actually physically count how many boxes we'd moved for the day. We had a client that we were losing on average maybe a box a day. Between five and eight boxes a week I was giving him as a credit.

I would never forget, I got put onto CartonCloud by recommendation.

‍Vince Fletcher: We sort of did several attempts at kicking the thing off here but each time we ran into different issues. When it ended up all sort of coming to a tee was that I'd booked in a week to come down here. And the moment I came into the office, Ange said, "I'm sorry Vincent. I didn't know that you were coming down. I sort of forgot."

‍Angelo Iannace: We eventually pulled the pin on CartonCloud. And then I said to Vincent, "We're canning the idea. Don't worry about it gents, I'm not taking it." "Not gonna work, shut it down, we're shutting it all down. We don't want it. Tell Vincent he can shove it up his ass.

‍Jess: Yeah it was a pretty dramatic scene.

‍Vince Fletcher: I said to Angelo, "All right, I understand. Do you mind though if I just spend the rest of today kind of like exit interviewing some of your staff just to find out where everything went wrong?"

‍Angelo Iannace: Every single day, listening to every single problem, going through every ... like the phone would ring, right? It could have been my wife seeing what I wanted for lunch and Vincent would be there like. It showed me that he had belief in the system. But it was that sort of involvement, that sort of listening to solve a problem which is what got him over the line.

‍Vince Fletcher: On about the third day I sort of was like, "Got to talk to Angelo about this. I think this can be repaired." And so I was really nervous and I came in here actually, I came into this office and said, "Angelo, I need to talk to you." And he straight away yelled out something in Italian to Jess.

‍Angelo Iannace: Jess, Vieni Qui.

I screamed to Jess, "Porta i bicchieri ", which is bring the glasses.

‍Vince Fletcher: He came wandering in with these two shot glasses.

‍Angelo Iannace: Half way through when you're trying to sell me something, if I pull out the glasses, this deal is done.

‍Jess: Then we just had a cheers and that's it.

‍Angelo Iannace: When CartonCloud came along and all of a sudden doing the for us and it's so simple. It's just a matter of entering the number and when it's actually giving me a count, I'm going, "Wow, he's unbelievable."

I don't lose a box because everything is simple. And CartonCloud was so easy. It's just like night and day. It's unbelievable. It is what it is at the end of the day. It's a good way of controlling the stock. It's a good way of knowing where your product's been, where it's gone to, how it's got there. Fantastic.

If you're in transport, this is a no-brainer.

‍Transcribed from video‍

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