Drag
MEET YOUR AI TEAMMATE
Fletch: Inside CartonCloud and wherever you work.
Answers your questions. Handles the boring work. Goes wherever you do.
THE JOURNEY
With you at every step.
01
Ask on our website
Get quick answers before you're even a customer.
02
Ask in the knowledge base
Live 24/7, walks you through the answer the moment you need it.
03
Ask Fletch inside CartonCloud
Look up stock, find orders, get a consignment quote. Fletch knows which page you’re on, so you can ask in plain English without explaining the context first.
Prefer to use your own AI tools?
Work with your CartonCloud data from inside Claude, ChatGPT, Gemini or Grok. Connect the assistant you already use through CartonCloud's MCP server, and find customers, look up orders, check stock and create draft orders without leaving it.
- "Show me the inbound orders for this customer this week."
- "How many pallets of ABC-123 do we have in stock?"
- "Create a draft inbound order with 20 cartons of ABC-123."
Available now on all CartonCloud plans.
See how to connectWHAT'S INCLUDED
One Fletch. Every part of your operation.
Website & knowledge base support
Fletch answers real questions, day or night.
Stock and product look-up
Check stock on hand by warehouse, down to item locations, or find any product by name or code.
Create and manage orders
Create draft or confirmed purchase and sale orders, find them fast and update them as things change.
Get a consignment quote
Ask for a quote without committing, then create and update the consignment when you're ready.
Track a consignment
Ask where a consignment is, without clicking through screens to find it.
Use Fletch in Business Intelligence
Turn a plain-English question into a report by chatting with Fletch inside our Business Intelligence tool. Available on select plans.
Ready to meet Fletch?
Chat with Fletch right on this page by clicking the
icon.
Frequently asked questions
Is Fletch just a chatbot?
No. A chatbot answers questions on one screen. Inside CartonCloud, Fletch knows which page you’re on, so its answers fit what you’re doing. It also works with your real operational data, so it can look up stock, find orders, quote consignments and create records, not just point you to an article.
Can I use my own AI tool with CartonCloud?
Yes, through our MCP, which is separate from Fletch. Connect Claude, ChatGPT, Gemini, Grok and others to your CartonCloud data and work with it from inside your assistant. It's available now on all CartonCloud plans.
Is Fletch available now?
Fletch is in beta inside CartonCloud and rolling out across customers. When it's enabled for you, you'll see the chat bubble at the bottom right of every page. We are updating Fletch daily with new capabilities. CartonCloud's MCP server is available now on all plans.
How do I connect my own AI tool?
Add CartonCloud as a custom connector in your AI assistant, then sign in with your normal CartonCloud user. Setup takes a few minutes. Follow our Knowledge Base guide. If you belong to more than one tenant, your assistant will ask which one you mean.
What can Fletch and the MCP see and do?
Both work within your existing CartonCloud permissions, so they can only see and do what your user can. Neither can delete data. With the MCP, your password is never shared with your AI assistant.
How is Fletch different from other AI features in logistics software?
Fletch is built right into CartonCloud, so it works with your real data and your permissions. Look up stock, create orders, quote consignments and build reports in Business Intelligence (on select plans). Prefer your own AI tool? Our MCP connects it to your CartonCloud data.
Explore more on AI in logistics
Blogs, guides and episodes on what AI really changes in day-to-day logistics operations.
.webp)
.webp)