Running Multiple Sites from One WMS System: How HD Warehousing Scaled Without the Complexity

Imagine standing in a warehouse in Idaho, checking the real-time order volume of a facility in Texas, and launching a brand-new site profile with a single click. That’s just a normal Tuesday for HD Warehousing. 

"No matter where I'm at, I can open up CartonCloud. I can go into any of the dashboards for any of my warehouses, and I can see how many sales orders I have for the day, how many inbound purchase orders are coming in.” — Chad Hildebrandt, Owner and COO, HD Warehousing

They are successfully running two different business models — a public 3PL and a nationwide network of private, dedicated sites — all from their single CartonCloud WMS dashboard. No matter where they are, HD Warehousing can scale up and manage every location seamlessly, right from the palm of their hands.

TL;DR — The short version

• Two business models, one powerful WMS system: HD Warehousing operates a public 3PL in Idaho Falls and multiple private, client-dedicated warehouses running side by side — all from the same CartonCloud WMS.
• Zero friction between different industry requirements: Whether it’s chemicals, alcohol, solar panels, or toys, the HD Warehousing team can track every custom requirement right from the CartonCloud mobile app.
• Launching new sites with ease: HD Warehousing can stand up a new warehouse site and onboard new customers in CartonCloud’s WMS in as little as a week, start to finish.
• Warehouse visibility on demand: Stock levels and performance across every site is just a tap away on the CartonCloud dashboard.
• Real growth: From Q1 2025 to Q1 2026, HD Warehousing posted 11,440% growth by partnering with CartonCloud.

The 3PL Dream That Grew Into Something Bigger

Every great business starts with a vision. For HD Warehousing, the plan was simple: set up a rock-solid 3PL warehouse in Idaho Falls, and grow steadily from there. When their services were in high demand, and the clients started calling — the business quickly outpaced their original plan.

Jen Dixon, Owner and CEO of HD Warehousing, explains, "When we first started, the plan was just to have a 3PL warehouse. That quickly changed. We still run our classic 3PL here in Idaho Falls, but we do have several other project-based or dedicated-based warehouses across the U.S."

"Our initial business plan — how we would operate as a commercial 3PL — had gone out the window. It's our client demands, the requests that we have coming in, the growth that we've seen." — Chad Hildebrandt, Owner and COO of HD Warehousing.

Before long, HD Warehousing found itself running two very different operational models at the exact same time: 

1. a public 3PL in Idaho Falls serving chemical manufacturers, alcohol distributors, and toy companies, 
2. alongside a nationwide network of private, dedicated facilities built for specific accounts — like their massive solar panel operation in Denton, Texas.

Supporting that level of expansion required complete visibility across every site, ensuring both internal teams and clients had real-time inventory control no matter where the stock was stored.

By partnering with CartonCloud, the HD team unlocked the ability to scale seamlessly across different industries and locations while managing everything under one system.

The proof of that partnership is in the numbers.

"From Q1 of 2025 to Q1 of 2026, HD Warehousing was able to post 11,440% growth. That's just us operating with CartonCloud as a partner." — Chad Hildebrandt, Owner and COO, HD Warehousing.

From Chemicals to Toys: Mastering Inventory With Unique Requirements

The problem to solve: Different industries play by totally different rules — after all, packaging industrial chemicals requires a whole different playbook than picking toys, and alcohol tracking looks nothing like shipping solar panels. 

The solution: HD Warehousing takes that variety in stride, running every unique client requirement inside one system.

Take their Idaho Falls warehouse, for example — the team handles completely different product types under one roof, including:

• Chemical Manufacturing: Safely managing strict lot numbers, safety protocols, and specific industrial packaging and wrapping requirements.
• Alcohol Distribution: Handling tracking reports, precise expiry dates, and state compliance rules smoothly.
• E-commerce Pick-and-Pack for Toys: Managing hundreds of small SKUs, quick individual item picking, and custom retail stickers for direct-to-consumer shipping.

"For each client, we have very specific needs that they have — how they want their packaging done, how they want them wrapped, stickers… how they want the product shipped out." — Chad Hildebrandt, Owner and COO, HD Warehousing

Pallet SKUs, PO references, lot numbers, and expiry dates are all logged within the system — and it’s as easy as scanning a products barcode on the CartonCloud mobile app to know exactly what it is, where it came from, and where it's going.

"Our team uses the scanning function within CartonCloud to ensure all of the pallet SKUs are received properly. The system will tell them if they're pulling the wrong quantity or if they're pulling the wrong products." — Chad Hildebrandt, Owner and COO, HD Warehousing

For HD, being able to track every movement is what keeps the team accurate, clients happy, and orders moving correctly every day.

Four Warehouses, One Dashboard

HD Warehousing runs four separate warehouse profiles inside CartonCloud. This includes a massive, 650,000-square-foot facility in Denton, Texas, filled entirely with solar panels. 

For Chad, keeping tabs on this cross-country footprint comes down to a single dropdown menu.

"We realized how easy it was to create a new warehouse and change between the two, and then create another warehouse. Now the advantage it gives to our warehouse teams is they only see the purchase orders and sales orders for that specific warehouse." — Chad Hildebrandt, Owner and COO, HD Warehousing

This seamless separation has become a massive selling point for their largest client, who operates across four different states and utilizes over a million square feet of space. "We're able to go to that client and say, 'All of your operations live in one WMS. And for them to switch from one warehouse to another is just a simple click of a button."

"Through the client portal, our clients can see everything. They can see when the product comes in, when the product goes out, they can see the history." — Chad Hildebrandt, Owner and COO, HD Warehousing

And the visibility runs both ways, even for their internal team. No matter which state Chad is working from, his morning routine is exactly the same:

"No matter where I'm at, I can open up CartonCloud. I can go into any of the dashboards for any of my warehouses, and I can see how many sales orders I have for the day, how many inbound purchase orders are coming in.

The very first thing I do when I get into the office is check the dashboards... It already gives me a leg up — I'm not waiting for them to tell me how many sales orders or purchase orders they have." — Chad Hildebrandt, Owner and COO, HD Warehousing

Launching New Sites, Fast — With Help From a Team That Shows Up

When a new client comes to HD Warehousing with a fresh set of requirements for a new warehouse, the response is speed and accuracy. For the HD team, getting a new warehouse up and running isn't a months-long project — it's a matter of a week — meaning ROI and customer satisfaction is at an all time high.

"We've heard people say it takes three to four months to onboard their customers. We are like a week." — Jen Dixon, Owner and CEO, HD Warehousing

"[For] a lot of our clients, it's two, three days and they understand the system." — Chad Hildebrandt, Owner and COO, HD Warehousing

Jen credits the process itself: "Onboarding [the] system with CartonCloud between customers, users — really simple, honestly. It's getting your customer set up. Once it's done, it's good. You go and create your rate card and they're ready to roll."

And when the process needed a human on the other end of the line, CartonCloud’s friendly support team was ready to help. 

"Our onboarding was great. Olivia was with us every step of the way — never missed a phone call, never missed an email — was always available for us. The customer support team far exceeds what you would expect from anybody else." — Chad Hildebrandt, Owner and COO, HD Warehousing

What This Means for Other Scaling 3PLs

If there's one thing HD Warehousing's story shows, it's that growth doesn't have to mean chaos. Variety and scale can sit side by side on the same system, without forcing you to choose between speed and control.

An adaptable WMS gives you room to maneuver. It means setting up a new warehouse profile takes minutes instead of months, saying "yes" to specialized client workflows becomes second nature, and client reporting handles itself automatically in the background.

You can read more customer stories like this from 3PLs, transport companies, and in-house logistics teams across North America, and Australia/New Zealand.

Ready to simplify multi-site management?

Whether you run two warehouses or ten, see how CartonCloud handles multi-site, multi-client operations with ease. Book a free demo to talk through what your specific business needs with our team to get started.

FAQ

Q: Can one WMS really handle a public 3PL and private, client-dedicated warehouses at the same time?
A: Yes — HD Warehousing runs both from a single CartonCloud dashboard. Each warehouse operates as its own profile, with its own sales orders, purchase orders, and stock levels, so teams only see what's relevant to their site.

Q: How long does it take to onboard a new client into a multi-site 3PL system?
A: For HD Warehousing, most clients are fully onboarded within two to three days, and rarely longer than a week. Team members at new private sites are typically functioning within four to six hours.

Q: What does a customer portal actually show a 3PL's clients?
A: A customer portal gives clients live visibility into their own stock — arrivals, dispatches, history, expiry dates, and lot numbers — without needing to call or email the warehouse for updates.

Q: How does a growing 3PL manage custom tracking requirements across different clients?
A: Custom fields, like pallet SKU numbers and PO references, are captured at the point of scanning so each client's specific tracking needs travel with the stock automatically, rather than needing separate spreadsheets.

Q: What kind of growth can a multi-site 3PL support on one WMS?
A: HD Warehousing posted 11,440% growth from Q1 2025 to Q1 2026 while running every site — public and private — on the same CartonCloud instance throughout.