What features do the Top Rated 3PL warehouse manager software have in common? What should you look for in the best integrated 3PL Warehouse Management System (WMS) and Transport Management System (TMS)? 

We asked 3PL warehouse managers and 3PL owners for their thoughts on what to look for in a 3PL system, and what 3PL software features are top rated by users. Here's what they said. 

We've rounded up the top WMS and TMS features that growing 3PL businesses value most, backed by real user reviews, to help you find a solution that meets your needs and supports your continuous growth. 

What are 3PL managers looking for in a WMS/TMS? 

The features 3PL Warehouse Managers look for in a WMS/TMS are:

1. Top-notch customer support, paired with easy implementation
2. A simple, user-friendly interface and mobile app
3. Automated billing that seamlessly integrates with their accounting software
4. An integrated WMS/TMS system that handles electronic proof of deliveries effortlessly

🔎 Let’s check out some of the best warehouse management software reviews— broken down by category— to guide your search and make sure your WMS/TMS checks all of your boxes. 

🤗 1. Get exceptional customer service right from day one

First things first, you need an operating system that comes with a dedicated team of experts, ready to support you in ensuring your system is correctly set up for your specific operations, with expert industry knowledge to provide advice and guidance where you need it most. 

After all, implementing new software is no small deal in any warehouse or transport company. It’s like integrating a new team member into your day-to-day operations. That’s why it’s crucial to have a friendly and reliable implementation team by your side to ensure everything runs smoothly right from the start.

Your WMS should feel like an extension of your team. For Cassandra Strunk, Founder of Core Logistics, the outstanding support that CartonCloud provides allows her to easily troubleshoot her daily tasks. See her Warehouse Management software review below!

“I feel like the team at CartonCloud is really the third person who works here in the warehouse. They may not physically be here, but anytime I have a problem, I contact them and they get back to me right away.

They are amazing at their communication and their customer service is wonderful. Anytime there is a problem with technical things with someone’s store, with a connection, onboarding someone, or if there’s a shipping issue, I reach out to CartonCloud and they are able to guide me in the right direction or help me solve the problem right away.” - Cassandra Strunk, Core Logistics

Exceptional customer service doesn't stop there — you should be able to learn your system and upskill your team as well. With CartonCloud, you get more than just customer support — you gain access to a wealth of knowledge and resources to help you learn and troubleshoot at your pace. 

CartonCloud Help provides a full Knowledge Base for our features, available 24/7 to empower you to quickly find answers or learn something new. Plus, you can even share these resources with your customers for any extra support that they may need.

Whether you're new to using WMS/TMS systems or a seasoned pro, you can count on CartonCloud to keep your operations running smoothly.

"We've been with CartonCloud nearly a year now and have had a great experience. We are new to warehousing and WMS software and the CartonCloud team have been exceptional in ensuring that we are optimized and have a smooth and efficient system. The platform is very user friendly and easy to use. Our customers have also commented on how user friendly the interface is and that the how to articles are easy to read and understand." - Kelly Campbell, Sendaroo

😌 3PL software that’s easy to use and navigate

When it comes to managing your warehouse or logistics business, you need software that’s built with your team’s specific workflows in mind – software that’s user-friendly, intuitive, and doesn’t require extensive training to get started. 

The goal is simple: your team should be able to easily navigate the system, boost productivity, and get more done, faster.

How do you find a powerful logistics software system that’s easy to use? At CartonCloud, we are logistics people too. That’s why we've designed a WMS with an intuitive software design that’s tailored to your specific needs, ensuring a seamless and efficient experience for everyone, from your office staff to warehouse workers and drivers.

This Warehouse Management software review gives you a glimpse of just how easy CartonCloud’s UI makes handling everyday tasks in the warehouse.

“Organizing warehouse inbound and outbound in a quick and easy way. Gives you a snapshot of what the day will look like. You can then set up your daily tasks and use warehouse hours in the most efficient way possible. All the information you need is right on your smart device. Very user friendly app for your mobile device. The Implementation Manager assigned to our account has been really helpful and quick to respond to any questions we have.” - Richard W, Business Services Manager

With CartonCloud, you’re not just getting software; you’re getting a system that enhances your entire operation. From its intuitive design to its exceptional support, CartonCloud is built to help your team work smarter, not harder.

"I have worked with many systems, but this one tops the lot. It is extremely user-friendly and has all the features you need to manage a warehouse or transport operation. The transparency it provides to customers is a game changer. Jenna is amazing and always ready to help." - Zina

🔄 Seamless integrations into your accounting software

In the fast-paced world of logistics, time is everything. That's why having seamless integrations with your accounting software is crucial. As a warehouse manager, you need to be able to connect with accounting platforms like QuickBooks, Xero, or MYOB to automate invoicing and cut down on time spent on administrative tasks. 

With CartonCloud, this process becomes effortless, allowing you to focus on what matters most — running your business.

Automated invoicing is one of the key software advantages of CartonCloud, helping businesses streamline operations and reduce manual data entry. With just a few clicks, you can automate invoicing and rate card calculations without lifting a finger. 

It’s no wonder the Best Warehouse Management software reviews from users frequently highlight CartonCloud’s efficiency in streamlining time-consuming tasks, like the software review below!

"CartonCloud is very user-friendly and provides everything I need to run my busy 3PL sites. The support team has been fantastic and has helped with many client integrations. The invoicing and reporting features have saved me significant admin time. I highly recommend it to anyone running a 3PL warehouse." - SA Dynamic

Learn more about how you can simplify invoicing with 3PL WMS Integrations.

✍️ Electronic proof of deliveries 

As a 3PL manager, you know how time-consuming admin tasks can be – especially when you're stuck managing piles of paperwork and tracking down signed invoices.

Using CartonCloud’s TMS electronic proof of delivery (ePOD) feature, you can eliminate your manual paper processes for proof of deliveries. Using sign-on-glass technology, delivery drivers can effortlessly capture customer signatures and upload delivery photos in real-time, streamlining the entire process from the road to the back office.

"We can see our daily delivery routes from each state, schedule pickups, and save PODs all within the same software. No need for drivers to get copies of the invoice signed! It’s all done with just a few clicks on the computer." - Matt B, Dispatch Manager

With the ability to upload ePODs instantly, customers receive immediate confirmation of deliveries, making for faster invoicing and happy clients. See more on why sign on glass technology can benefit your 3PL here.

"Our drivers also upload POD photos at each delivery, and customers can automatically receive these if they wish. The advantage is that we don't have to send PODs manually, and invoices are paid sooner by happy customers." - Ann Rowlands

Want to know more?

Ready to take the next step in your journey to finding the top Warehouse Management software of 2024? By doing a thorough feature comparison, you can ensure you're selecting the right software for your warehouse! Our team is here to help. Book your FREE demo now and discover why CartonCloud is the go-to choice for 3PL managers.