Beer, wine, cider, we don't do anything else, we don't do general freight. We stick to what we know and we try and offer really great service to our clients. Pound for pound we want to be the best.

There was a period of time where we didn't really have any warehouse system, we're archaic in how we're operating so we still had everything on paper. If those pick tickets don't make it back to the office, you don't charge your client. You're running the risk of not getting all the revenue that you've physically done. The invoicing process was very cumbersome, very labor intensive, and we acknowledge that there was a shortfall in our operation. We had a US based cloud software, which was okay but it wasn't paperless, it was a bit hard to get information. So we did a bit of research and found CartonCloud. I saw Rob at a trade show, he gave me a CartonCloud pen and said, you shouldn't need this. I took it away and I've gone, yeah, that's right.

We started rolling out CartonCloud and fully integrated everyone onto the new system, and the training behind that has been a matter of hours. Within a day they're all over it, know what they're doing. Just from a simple cost perspective we've been able redistribute our staff and what they do in different areas. So we're saving between 40 and 60 hours a week on admin, but we're doing 30 to 50% more work. You got the time and money you've saved there, plus the ability to invoice our clients in a more timely fashion. There's been a huge impact business. People are much happier to come to work knowing that we're running in an efficient way. Our staff are satisfied, our clients are really happy and looking back, I didn't think we've been able to achieve what we've been able to achieve the last 12 months without having the software there. Overall, it's just been a really great implementation from CartonCloud.

Angelo Iannace:
I've earned a bit of a reputation as a loose canon; that's what some people think, eh.

What the fuck is that Jimmy? Well why did I have to walk in and find it?
[foreign]

That's a fucking muzzle.

Others may say it is passion. All it is is we get a little bit emotional when change comes upon, eh?

At [inaudible 00:00:33] we had three girls and all they would do is enter every single invoice. Every single bit of paperwork. So you're hoping that you were capturing everything. We'd actually physically count how many boxes we'd moved for the day. We had a client that we were losing on average maybe a box a day. Between five and eight boxes a week I was giving him as a credit.

I would never forget, I got put onto CartonCloud by recommendation.

Vince Fletcher:
We sort of did several attempts at kicking the thing off here but each time we ran into different issues. When it ended up all sort of coming to a tee was that I'd booked in a week to come down here. And the moment I came into the office, Ange said,
"I'm sorry Vincent. I didn't know that you were coming down. I sort of forgot."

Angelo Iannace:
We eventually pulled the pin on CartonCloud. And then I said to Vincent, "We're canning the idea. Don't worry about it gents, I'm not taking it." "Not gonna work, shut it down, we're shutting it all down. We don't want it. Tell Vincent he can shove it up his ass.

Jess:

Yeah it was a pretty dramatic scene.

Vince Fletcher:

I said to Angelo, "All right, I understand. Do you mind though if I just spend the rest of today kind of like exit interviewing some of your staff just to find out where everything went wrong?"

Angelo Iannace:

Every single day, listening to every single problem, going through every ... like the phone would ring, right? It could have been my wife seeing what I wanted for lunch and Vincent would be there like. It showed me that he had belief in the system. But it was that sort of involvement, that sort of listening to solve a problem which is what got him over the line.

Vince Fletcher:

On about the third day I sort of was like, "Got to talk to Angelo about this. I think this can be repaired." And so I was really nervous and I came in here actually, I came into this office and said, "Angelo, I need to talk to you." And he straight away yelled out something in Italian to Jess.

Angelo Iannace:

Jess, Vieni Qui. I screamed to Jess, porta [foreign], which is bring the glasses.

Vince Fletcher:

He came wandering in with these two shot glasses.

Angelo Iannace:

Half way through when you're trying to sell me something, if I pull out the glasses, this deal is done.

Jess:

Then we just had a [inaudible 00:02:36] and that's it.
Angelo Iannace:

When CartonCloud came along and all of a sudden doing the [inaudible 00:02:43] for us and it's so simple. It's just a matter of entering the number and when it's actually giving me a count, I'm going, "Wow, he's unbelievable." Now [inaudible 00:02:53] I don't lose a box because everything
is [inaudible 00:02:57]. And CartonCloud was so easy. It's just like night and day. It's unbelievable. It is what it is at the end of the day. It's a good way of controlling the stock. It's a good way of knowing where your product's been, where it's gone to, how
it's got there. Fantastic. If you're in transport, this [inaudible 00:03:13] is a no-brainer.