Become a WMS Expert Overnight with CartonCloud Academy

Posted by:

Kristina Mustenikov

When you start with a new system, it’s tempting to just dive straight in — picking orders, booking jobs, and doing whatever it takes to keep your operations moving. Training? That can wait, right? 🫣

The good news is, training doesn’t have to slow you down! CartonCloud Academy lets you and your team learn at your own pace and on your own schedule, so you can get the very most out of your system — whether that’s a quick module between jobs or a deeper dive while sipping morning coffee.

TL;DR: CartonCloud Academy gives your team and customers the tools to master your software with confidence – so you can unlock tips and tricks that can make your everyday tasks faster and more streamlined.

Q: What is CartonCloud Academy?

A: CartonCloud Academy is a free, online training hub that is equipped with step-by-step guides, structured learning trails, and easy-to-follow videos, so your team can learn at their own pace whether they’re brand new or looking to sharpen up their skills.

Q: What does the CartonCloud Academy cover?

A: Everything from the basics of CartonCloud’s WMS and TMS on the desktop and mobile app, to specific features like charging, integrations, and reporting.

Q: When should I use CartonCloud Academy?

A: Anytime you need it! CartonCloud Academy is there to support you and your team whenever learning fits into your day. For example, you can use it for:

Onboarding new hires — so they can hit the ground running from day one.
Refresh training for team members who need a quick reminder on certain workflows or features.
Learning new features so your team can stay up to date with the latest tools and enhancements in CartonCloud as they roll out.

Q: Can my customers use CartonCloud Academy?

A: Yes! CartonCloud Academy isn’t just for your staff. Customers can learn how to place orders, view reports, and access their data directly — reducing the number of support queries your team has to handle. That means more time saved for your staff, and a smoother experience for your customers.

Ready-to-Go Training for Your Team on Day One

Starting strong makes all the difference when bringing in new team members!

Instead of spending days shadowing experienced staff or pulling managers away from operations, CartonCloud Academy streamlines onboarding with easy, step-by-step modules that cover all the essentials. That means by lunchtime, you can have your new hire ready to be picking and packing from the warehouse floor!

As one customer shared, “[CartonCloud] Academy is good — it’s very handy for new hires and getting them started.” — Kris Bajkasz, Logistics Team Leader, PSA BDP

“The CartonCloud team made the initial on-boarding seamless with great on-line training with a CartonCloud trainer which was easy to follow.” — Jonelle Phillips, Director, Smartbox 3PL

Training That Scales for Small Teams

In smaller operations, it’s common for just a few people to wear many hats — from picking and packing orders to managing invoices and reporting. That’s why it’s so important to have training that covers every part of the system, so you can feel confident running your business from end to end.

For Cass Strunk, Founder of Core Logistic Services, who runs her 3PL warehouse with just her husband, having access to CartonCloud Academy made all the difference. It gave her the flexibility to learn the system at her own pace, so she could confidently manage every aspect of her operation.

“I used CartonCloud Academy when we first onboarded with CartonCloud. When you’re starting off with a new WMS software, it can be really complicated to learn all of the steps, systems and what it’s really capable of!

The CartonCloud team were really helpful, but it was nice to be able to go online to CartonCloud Academy to search for the answers myself. They have step-by-step walk throughs, and video guides to help you understand exactly what it is you’re looking to do.” — Cass Strunk, Founder, Core Logistic Services

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Standardized Training for Large Teams

In larger warehouses and transport operations, keeping everyone on the same page is essential. With multiple shifts, departments, and staff members working across different parts of the business, consistency is key!

CartonCloud Academy makes it easy to standardize training so every team member learns the same processes, workflows, and tools — no matter their role or shift. This not only reduces errors but also creates smoother handovers between teams and improves communication across departments.

Fast Onboarding for Seasonal Staff

Peak periods mean seasonal hires — and CartonCloud Academy makes it easy to get them up to speed fast! Your temporary staff can complete guided modules to learn core workflows quickly and accurately, without having to rely on permanent staff for constant support.

By giving seasonal workers access to structured, on-demand training, you ensure consistency and confidence — even when your team is growing rapidly to meet demand.

Empowering Your Customers

Now, your internal staff aren’t the only ones who will be using CartonCloud! That’s why we’ve created specialized trails for your customers too — so they can easily learn how to create orders, track consignments, run their own reports, and more!

By giving customers access to CartonCloud Academy, you can:

Help customers feel more confident in using the system.
Boost your customer service by giving clients instant access to answers.
Save your team time by reducing repeat questions.

It’s a simple way to give your customers more confidence, while providing top-notch customer service.

What’s Inside the CartonCloud Academy

CartonCloud Academy uses Trails — which are guided learning paths that bundle modules together so users can continuously build on skills step by step. Here’s a breakdown of what trails you and your team can complete:

🚚 Transport Management System (TMS) Trails

TMS Basic Setup — For new users getting started with the TMS.
TMS Mobile App — For drivers or staff learning how to use the TMS mobile app.
TMS for Customers — Designed for your clients, so they can learn how to create consignments and track deliveries themselves.
TMS Charging — For admins or advanced users who need to set up and manage transport charging workflows.

📦 Warehouse Management System (WMS) Trails

WMS Basic Setup — For new users learning how to use the WMS from day one.
WMS Mobile App — For warehouse staff wanting to learn how to pick, putaway, and manage stock via the app.
WMS for Customers — For your clients, so they can learn how to place orders, check inventory, and generate reports.
WMS Charging — For admins or advanced users who need to set up warehouse charging workflows.

Key Takeaways

Training that fits your needs — From small teams to large warehouses, seasonal staff to long-term customers, CartonCloud Academy gives everyone the tools to learn the system at their own pace and build confidence fast.
Upskill and stay ahead — CartonCloud Academy covers everything from the basics to advanced workflows, helping teams unlock features, save time with smarter processes, and keep up with every new CartonCloud update.
Better support for customers and staff — By sharing the academy with both your team and your customers, you can reduce repeat questions, boost customer service, and free up time for your staff to focus on running smooth operations.