In a world where seamless, contactless delivery is more important than anyone could have ever imagined, cold chain 3PL company Fridge It Logistics are making their life —and the lives of their customers easier— with one of CartonCloud’s lesser-known features.
As our communities adjust from the lasting impact COVID-19 has had on delivery and contactless services, chilled transport 3PL owners Anna and Tony Evangelou have taken the opportunity to expand the use of CartonCloud’s QR Code overlay feature to boost their customer service.
For Anna, the function has been an important in allowing them to respond to contactless delivery requirements and to add another level of trackability for deliveries.
“We use the overlay function when we are using third party paperwork as an electronic PDF that travels all through the delivery process.”
“It provides a lot of transparency and integrity to the process because the customer gets to use their own document, view their own paperwork signed… they know they are part of the process, not an external party.”
With over 24 years of industry experience, Fridge It has developed a reputation as a trusted 3PL company offering a total cold chain logistics solution.
With a staff of experienced drivers, customer service and management personnel, Fridge It Logistics provides quality service and attention to detail for a wide range of customers. Services extend from all supermarkets, hotels and restaurants to hospitals for vaccine and medical needs.
Using QR codes on consignments
CartonCloud’s QR Code overlay feature makes it possible to superimpose a QR code on top of Consignment Customer Invoices. The feature can be used in conjunction with Driver Scan Allocation to allow transport operators to allocate work to a driver by simply scanning the QR code on the invoice.
The QR code overlay can also simply match the signed consignment notes, so the paperwork can be signed, bought back, scanned and automatically allocated to the correct Consignment.
For transport companies using on forwarders who are not able to use the CartonCloud mobile app, the QR Code overlay becomes particularly helpful, allowing them to capture a POD for the delivery and ensuring you can still scan the details directly into the system.
Reduce manual data entry and you'll reduce mistakes
Fridge It has been a long-term user of CartonCloud after being one of the first adopters in 2017.
“We met CartonCloud founder, Vincent quite a few years ago and just really believed in his ability to deliver, his passion for making our business better and his work ethic,” Anna said.
“Back in the old days before CartonCloud the only way to achieve that was to have our drivers take photos and then that would be uploaded to the consignment. It was very manual, and cumbersome and left a lot of room for mistakes.”
“It can be contactless now and the customer either signs the device with their own stylus or they take photos of their deliveries… this has been particularly useful during COVID.”
“From a warehousing perspective we use the app for put away so we can check and double-check incoming quantities and then we use it for wave picking so the pickers are directed to a specific location. The process has seen a huge improvement in accuracy and efficiency through the whole process.
Our focus is our customer's success
There's no better advocacy than our customers who are growing their businesses with the help of our Warehouse and Transport managment software. Anna has become a strong advocate of using the CartonCloud WMS/ TMS and mobile app throughout their business to track consignments, record PODs accurately, and minimise the risk of consignments and goods going haywire.
CartonCloud is logistics software made by logistics people. CartonCloud is an integrated warehouse management system and transport management system. It was developed specifically to focus on automating administration processes and accounting tasks to speed up cash-flow and create total transparency for customers while making it really easy-to-use.
Want to know more?
Contact our friendly team for a FREE Demo, to see our software in action and see how CartonCloud can revolutionise your business.
To learn more about CartonCloud's QR Code Overlay feature visit our Knowledge Base article here