In a world where seamless, contactless delivery is more important than anyone could have ever imagined, South Australian cold chain 3PL company Fridge It Logistics is extremely thankful for one of CartonCloud’s lesser-known features.
While COVID-19 has presented a number of challenges for the business, particularly with the cancellation of many large events, owners Anna and Tony Evangelou have taken the opportunity to expand the use of CartonCloud’s QR Code overlay feature.
Anna believes the function has been an important role in responding to COVID.
“We use barcodes and QR codes a lot as it enables our customers' to be able to see their deliveries in real-time,” she said. “We use the overlay function when we are using third party paperwork as an electronic PDF that travels all through the delivery process.”
“It provides a lot of transparency and integrity to the process because the customer gets to use their own document, view their own paperwork signed… they know they are part of the process, not an external party.”
CartonCloud’s QR Code overlay feature makes it possible to superimpose a QR code on top of Consignment Customer Invoices. The feature can be used in conjunction with Driver Scan Allocation to allow transport operators to allocate work to a driver by simply scanning the QR code on the invoice.
Alternatively, the QR code can also be used to automatically match signed consignment notes, so the paperwork can be signed, bought back, and then automatically allocated to the correct Consignment.
This is particularly useful when giving out deliveries to onforwarders who are not able to use the CartonCloud mobile app, but you still need to capture a POD for the delivery.
“Back in the old days before CartonCloud the only way to achieve that was to have our drivers take photos and then that would be uploaded to the consignment. It was very manual, and cumbersome and left a lot of room for mistakes.”
“It can be contactless now and the customer either signs the device with their own stylus or they take photos of their deliveries… this has been particularly useful during COVID.”
Fridge It has been a long-term user of CartonCloud after being one of the first adopters in 2017.
“We met CartonCloud founder, Vincent Fletcher quite a few years ago and just really believed in his ability to deliver, his passion for making our business better and his work ethic,” Anna said.
With over 24 years of industry experience, Fridge It has developed a reputation as a trusted 3PL company offering a total cold chain logistics solution.
With a staff of experienced drivers, customer service and management personnel, Fridge It Logistics provides quality service and attention to detail for a wide range of customers. Services extend from all supermarkets, hotels and restaurants to hospitals for vaccine and medical needs.
Anna has also become a strong advocate of using the CartonCloud mobile app throughout the business to minimise the risk of consignments and goods going haywire.
“From a warehousing perspective we use the app for put away so we can check and double-check incoming quantities and then we use it for wave picking so the pickers are directed to a specific location.The process has seen a huge improvement in accuracy and efficiency through the whole process.
CartonCloud is logistics software made by logistics people. CartonCloud is an integrated warehouse management system and transport management system. It was developed specifically to focus on automating administration processes and accounting tasks to speed up cash-flow and create total transparency for customers while making it really easy-to-use.
To learn more about CartonCloud's QR Code Overlay feature visit our Knowledge Base article here