Warehouse Management System

Ryan Thomson:
Beer, wine, cider, we don't do anything else, we don't do general freight. We stick to what we know and we try and offer really great service to our clients. Pound for pound we want to be the best.
Ryan Thomson:
There was a period of time where we didn't really have any warehouse system, we're archaic in how we're operating so we still had everything on paper. If those pick tickets don't make it back to the office, you don't charge your client. You're running the risk of not getting all the revenue that you've physically done. The invoicing process was very cumbersome, very labor intensive, and we acknowledge that there was a shortfall in our operation. We had a US based cloud software, which was okay but it wasn't paperless, it was a bit hard to get information. So we did a bit of research and found CartonCloud. I saw Rob at a trade show, he gave me a CartonCloud pen and said, you shouldn't need this. I took it away and I've gone, yeah, that's right.
Ryan Thomson:
We started rolling out CartonCloud and fully integrated everyone onto the new system, and the training behind that has been a matter of hours. Within a day they're all over it, know what they're doing. Just from a simple cost perspective we've been able redistribute our staff and what they do in different areas. So we're saving between 40 and 60 hours a week on admin, but we're doing 30 to 50% more work. You got the time and money you've saved there, plus the ability to invoice our clients in a more timely fashion. There's been a huge impact business. People are much happier to come to work knowing that we're running in an efficient way. Our staff are satisfied, our clients are really happy and looking back, I didn't think we've been able to achieve what we've been able to achieve the last 12 months without having the software there. Overall, it's just been a really great implementation from CartonCloud.

We're a 3PL warehousing business our core sectors of food customers.

We do dry goods for supermarkets and other businesses.

We do consumer electronics, we also do quite a bit in the cosmetic sector.

So we specialize in probably 3 to 4 main sectors.

We set out at the start that we want to become a proper 3PL operation.

That was our overall objective.

We started with a fairly well known 3PL software which was US based.

It was generic, it wasn't especially what we wanted.

We also found that dealing with a software vendor not on our normal operating hours wasn't ideal, so the customer service angle wasn't great for us.

At the same time our business was evolving.

So suddenly we had 40 clients and we had supermarkets.

We were basically picking, packing 16 hours a day.

We needed 100% picking accuracy or as close to as we could get it.

So we needed modern technology, modern software for our warehouse staff to use.

So we spent a lot of time looking for products.

And we came across CartonCloud, and it was absolutely the solution in terms of technology and usability for our people in our warehouse that we were looking for.

We used to have people manually inputing sales orders, manually inputing purchase orders and not really being able to keep up.

To be able to have automation, integration with sales orders, electronically, purchase orders, efficiency in picking, we've turned an unprofitable operation into a profitable one.

And we probably had a reduction of four full time equipment in terms of head count.

It's reduced our overhead by as much as 20%, and massively improved our accuracy.

It's been a massive win for us.

What CartonCloud has enabled us to take a business that was losing money and actually turned it into a business that's making money, and is self sufficient, and relatively easy to run.

And we did it and we didn't miss a beat in doing it.