CartonCloud vs Extensiv: The Clear Choice for 3PLs and Logistics Providers

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CartonCloud

Built by logistics people, for logistics people.

CartonCloud simplifies warehouse and transport management so you can work smarter, not harder. While Extensiv focuses on large enterprise systems, CartonCloud is designed for the real-world needs of 3PLs and logistics teams — combining power, simplicity, and local support that gets you results faster.

⭐ Independent Ratings (Capterra)

Platform	Ease of Use	Customer Service	Value for Money	Functionality	Overall Rating
CartonCloud	⭐ 4.9/5	⭐ 4.9/5	⭐ 4.8/5	⭐ 4.7/5	⭐ 4.8/5 (120+ reviews)
Extensiv (3PL Central)	⭐ 4.3/5	⭐ 4.2/5	⭐ 4.2/5	⭐ 4.3/5	⭐ 4.3/5 (190+ reviews)

(Source: Capterra Comparison – October 2025)

🧾 Feature Comparison

Category	CartonCloud	Extensiv
Customer Service & Support	🟢 Local, logistics-savvy onboarding and support based in Australia, US, Canada & New Zealand. Rated 4.9/5 for service on Capterra.	🟠 Users often report slower response times and less logistics-specific expertise with no integrations support.
Implementation Speed	🟢 Go live in days, not months. Onboarding led by industry experts who understand 3PL workflows.	🔴 Typical rollout can take 3–6 months. Implementation teams often serve multiple regions.
Ease of Use	🟢 Human-friendly, mobile-ready design built for warehouse staff and drivers. Rated 4.9/5 Ease of Use.	🟠 Broader feature set with more complexity. Users cite longer learning curves.
Integrated WMS + TMS	🟢 Fully integrated Warehouse & Transport Management System with billing, customer portal, and driver app included.	🔴 WMS only. TMS must come from a separate provider and there is no support for integrating the systems.
Automation & Billing	🟢 Automated rate cards and invoicing across storage, handling & transport. Direct sync to Xero, Quickbooks Online & MYOB.	🟠 Billing automation available but often requires custom setup or higher-tier plans. Only support Quickbooks Online.
Customer Visibility	🟢 Built-in self-service portal with real-time inventory, PODs & delivery updates.	🟠 Customer portal provided, however the more customers you have, the higher the pricing tier.
Scalability & Flexibility	🟢 Grows with your business — no lock-ins, no hidden costs. Rated 4.8/5 Value for Money.	🔴 Enterprise-tier contracts and long-term commitments common.
Local Expertise	🟢 Founded inside a 3PL; every feature built for real-world logistics.	🔴 Product ecosystem built from acquisitions; less focused on SMB 3PL needs.
Customer Satisfaction	🟢 ⭐ 4.8 – 4.9/5 overall (Capterra & Google Reviews). Praised for usability, onboarding & support.	🟠 ⭐ 4.2 – 4.4/5 overall. Feedback varies across products.
Value for Money	🟢 Transparent, all-inclusive pricing. Support & training included.	🟠 Modular pricing and additional charges for integrations.
Time to Value	🟢 ROI in weeks — customers often see measurable efficiency gains in month one.	🔴 Longer implementation cycles = delayed ROI.
Integrations	🟢 CartonCloud provides a dedicated in-house Integrations Team that works directly with customers to optimise workflows and ensure data flows seamlessly across systems. The team supports setup, testing, and long-term reliability - with the same local expertise you get from support.	🔴 Extensiv relies on third-party integration partners for most connections. These external providers often lack hands-on product knowledge and may lag behind platform updates, resulting in extra costs, additional management overhead, and slower response times when changes or fixes are needed.
Ideal for	SMB & mid-market 3PLs, eCommerce fulfilment providers, and in-house logistics teams.	Larger enterprises with dedicated IT teams.

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💬 What Customers Say

“CartonCloud was live in weeks, not months. My drivers learned it in days — we’ve cut hours from admin and billing.”
— WLA 3PL Director

“The support team actually knows logistics. That’s rare.”
— Verified Capterra Reviewer

“We moved from spreadsheets and two different systems into one easy platform. Complete visibility — our clients love the live updates.”
— Fripp Warehousing

🚀 Why CartonCloud Leads

Built by logistics people, for logistics people — every workflow designed for real-world use.
Faster onboarding, friendlier support, happier teams.
True WMS + TMS integration — not a stitched-together suite.
Transparent pricing with local support always included.
4.9-star satisfaction trusted by 600+ 3PLs worldwide.