How Refrigafreighters focuses on innovation and technology to drive a seamless delivery experience
Craft beers, chilled meats, frozen products, and seafood. With 19 years of expertise, customers rely on the Refrigafreighters team to deliver time-sensitive and temperature-sensitive products, and delight in the freight visibility CartonCloud provides.
Refrigafreighters National Operations Manager Paul Farnan said, "getting on board with CartonCloud two and a half years ago was one of the best decisions we've ever made."
"It's a simple, easy to use platform that allows our clients to upload parser files, enter their consignments into the system, it's auto allocated through to the run driver, the driver then has the ability to sign-on-glass, real-time GPS location trackable."
Ensuring an audit trail for themselves and their customers has become completely automatic.
"The customers are able to look at what they've signed, they're able to get an email instantly."
"From what would have been PODs flying out the window to lost bits of paper, it's all captured in the back end," Paul said.
The uptake by the entire Refrigafreighters team has been seamless.
"It's a game-changer. The whole organisation has jumped on board because it is so simple to use. What that means in our business is the efficiency we get out of CartonCloud is just amazing; a reduction of I'd probably say 50 percent in our admin costs, the ability for customers to be able to search their own PODs, find out where their freight is - it just saves time and saves money, so much so, we're enrolling our customers in CartonCloud and they're seeing the same efficiencies we are."
Reporting and the ease of integration with all their other systems have also been huge benefits for the business.
"The business analysis tools are second to none, the amount of reports we're able to pull, run revenues, route optimisation, invoice errors, the planning of what we're doing for the next day. CartonCloud is just not used on a day-to-day basis, it has been critical in the future planning of our business."
"One of the unexpected benefits is we finally had a system that we could wrap all of our other systems around. It finally gave us a way to vertically integrate our business in a way we couldn't do before we had CartonCloud."
"Simplicity, efficiency, reliability - that's what CartonCloud means to us and our business," Paul said.
Get in touch with the CartonCloud team today and discover how we can help your operations.